Find out how an exemplary leader approaches everyone in the business!


Melinda2 033 FINALby Melinda Fouts, Ph.D., Global Executive Coach

THE OTHER DAY, a young college student sent me an email and asked if she could interview me about leadership. She stated that there were only three questions:

  1. What characteristic does a leader need to be a great leader?
  2. Who in our community is a great leader?
  3. Who internationally is a great leader?

As I pondered these questions, I rummaged through my mind going over the list of characteristics that are in most articles and discussions about what makes a leader exceptional. While all of the traits I considered are fundamental for leadership and for setting a leader apart from the rest, I wanted to give her what I call, “a never before thought of answer.” Her class on leadership had probably covered the basic qualities and her essay could regurgitate that information unless I came up with something she had not heard before. What, then, could I tell her?

Before coming up with an answer, I started contemplating on “who” both locally and internationally are great leaders. Immediately, I thought of one man in our community that is always gracious and attentive whenever I meet him. He is James Horowitz, the owner and founder of JasCafe.

Jim found his passion in jazz. From this passion, he turned his energy into bringing jazz groups to Aspen and created a bistro like setting in the basement of the Little Nell to attend performances. His presence in the community is one that I consider exemplary leadership from the groups he finds to perform at the Cafe to how he treats his patrons. A typical experience of Jim at JasCafe looks like this:

When we arrive for the concert, Jim is walking around, greeting everyone with a welcoming smile and handshake, helping with seating the patrons, engaging in dialogue, and is exuberant when introducing the unique jazz groups he brings to the venue. Even when there is a problem with the sound system, his smile never waivers and he handles the situation with his calm graciousness knowing the problem will be solved. His contribution does not stop there. He raises money to support music in the community and schools.

As I reflected upon his demeanor, it came to me that everyone matters to him... Click To Tweet

Everyone matters to him, from the staff at the bistro, to the artists, to the patrons. He treats everyone equally and with “authentic caring.” Bob Chapman, in his book, “Everybody Matters: The Extraordinary Power of Caring for Your People Like Family” wrote about authentic caring:

“This is a story about the power and impact of “truly human” leadership. It is about bringing our deepest sense of right, authentic caring, and high ideals to business. It is about achieving success beyond success, measured in the flourishing of human lives. It is a story of an approach to business and leadership that emerged only in the last twenty years or so in the life of a 130-year-old company, but that has already built a strong track record of enriching the lives of team members and creating extraordinary shareholder value at the same time.”

Here was the answer I was searching for to share with this young woman.

evolution human“An exemplary leader approaches everyone involved with the business, from shareholders to staff to clients and customers equally and that everyone matters. When everyone matters, there is a humble dignity that emerges within the leader that reveals itself through their smile and eye contact that says, you matter to me and right now, you are the only one in the room as I shake your hand.”
~ Melinda Fouts, Ph.D.

Reminiscing about Jim’s smile and how powerful it is to lead with the value that everyone matters, the international leader that came to mind matches this same quality of Jim’s that can be summed up in these two words – Everyone Matters. While there are many great people that I could have chosen, Richard Branson was the person who I decided to mention during my interview. Here again, Sir Branson excels in everyone matters. He has achieved “success beyond success, measured in the flourishing of human lives.” Both Jim and Sir Branson cherish everyone, modeled through their sincere connection and cultivate that throughout their organizations. They are in service to each and everyone they meet.

Forbes Magazine published an article on the Top 10 Qualities That Make a Great Leader:

  • Honesty
  • Delegate
  • Communicate
  • Confidence
  • Commitment
  • Positive Attitude
  • Creativity
  • Intuition
  • Inspire
  • Approach

These are all fundamental qualities that a great leader should possess. However, the perspective is about the self and not necessarily focused on the other. If the focus is on the other we have the following characteristics to add to the list that perhaps top the top 10:

  • Everyone Matters
  • Authentic Caring
  • In Service to Others
  • Attentive


Jim and Sir Branson have made conscious their service in cherishing the other which has contributed to their ongoing success. This deliberate act where everyone matters has permeated throughout their careers and have made them exemplary leaders.

Cultivating exemplary leadership qualities is a journey that can be facilitated by executive coaching! Please contact me for a complimentary coaching session  or more info:  Success Starts with You!”

It is a pleasure to share these ideas and I  welcome all likes and comments.

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Holistic Health, Listening, ManageUp, Nurse Entreprenuers, Nurse Leadership | Tagged , , , , , , , | Leave a comment

Nurse Boss Soul School: A new program based on love of Self!


by Lisbeth Overton

In two days we are going to embark on camp for the nurse soul at the first school of its kind, Nurse Boss Soul School!

  • The entire program is based on love of SELF. It is time to put your own needs first without guilt or fear.
  • You will learn how to align your body, mind, and soul. This creates optimal wellness and will help you attract what you want in life and career.
  • You will learn how to cultivate love for self without guilt or question or qualifiers.
  • You will begin to understand why you are the way you are, based on the programming that you received at a very young age.
  • You will learn energy techniques to release the program that continues to run in the background that keeps you from really believing that you deserve and can have what you want.
  • You will be supported by me and the other incredible women in the group.
  • You will laugh and let you hair down without fear of judgement.
  • You will learn and practice how to embrace your awesome and practice ways to attract what you want.

Nurse Boss Soul School launches May 16th and registration is open until May 20th!

Once you are registered you will be able to log into my website and start Lesson 1 as early as Monday, May 16th. The entire program is online and is a variety of PDF’s, audios, and videos and will be like this for each of the six lessons. It can all be done from the privacy of your own home in your pj’s.

May 26th, Thursday evening at 7pm Central Time we will hop on the phone and check in on how everyone is doing and I will guide you through an empowering energy exercise. (60 minute.)

There are 6 lessons.

IMG_6810-768x768A new lesson is released every 2 weeks. There is always a call the 2nd Thursday of each new lesson.

The calls will be recorded and you can submit questions if you can’t attend live. 

Lesson 1-How you got here-Release date May 16th w/ call on May 26th

Lesson 2-Releasing the old, creating space for the new-Release date May 30th Call June 9th

Lesson 3-How do you want to feel? Feelings are messengers-Release date June 13th Call-June 23rd

Lesson 4-Creativity breeds Clarity and Clarity breeds creativity-Release date June 27th Call-July 7th

Lesson 5-Up your Vibes-your Energy-your vitality-your health-Release date July 11th Call-July 21st

Lesson 6-Freedom & Flow-Release date July 25th Call 6-Aug 11 Wrap up celebratory call-Pulling it all together

Looking forward to loving you all up and laughing often at camp. You are amazing. You are love. You deserve to believe that you can have whatever you desire. It’s time for you to own your awesome.

Sending you love and light,  Lisbeth Overton, NurseBoss and HealthyNursebyDesign Feel free to reach me if you have questions. Ph:-347-76NURSE  [347-766-8773]


Time commitment: approximately 2.5 hours/week

Investment: 2 payments of $239.50 or 3 payments of $159.67. First payment due by May 20th.

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Holistic Health, Nurse Entreprenuers, Nurse Leadership | Tagged , , , , , , , | Leave a comment

Nurse bullying: New idea to solve this pervasive, unsafe, & destructive problem!

Castronovo-095_LinkedIn_Cropby Marie A. Castronovo, MS, RN, FNP-BC

Nurse bullying has been called “nursing’s dirty little secret” — but it’s actually not “little” at all. It’s a pervasive problem, resulting in significant consequences to health care institutions, the nursing profession, the health of nurses, and the safety of patients. It even results in patient deaths. And yet, tragically, many hospitals either deny that it exists or accept it as the norm.

This article demonstrates the critical need to resolve the problem of nurse bullying, and puts forth a solution to achieve that goal. In a nutshell, the proposed solution involves measuring nurses’ perceptions of bullying at hospitals, and holding institutions accountable for eliminating it.

There are two incentives built into the idea:

  • a financial one – which links the level of bullying to the amount of federal money institutions receive
  • a reputational one – in which the levels of nurse bullying at each institution would be made public for patients and prospective employees to see.

Learn more about this new approach:  Nurse Bullying: A Review And A Proposed Solution


Marie A. Castronovo is a Family Nurse Practitioner practicing in New York City. She is the lead author of “Nurse Bullying: A Review and a Proposed Solution,” published in the May/June issue of Nursing Outlook. She is also a frequent speaker on the topic of nurse bullying, with a focus on its resolution. In addition, Marie served on the Advisory Committee of the American Nurses Association’s Workplace Violence and Incivility Professional Issues Panel.

Prior to becoming a nurse, Marie worked in the business world for 25 years, where she was recognized as a leader in the international tax profession.

Posted in Communication in Healthcare, Complexity in nursing, Diversity, Healthy Workplaces, Holistic Health, Nurse Entreprenuers, Nurse Leadership, Patient Advocacy, Patient Safety, Teambuilding, Workplace Bullying | Tagged , , , , , , , , , | 3 Comments