| Communication LAB for RNs: Listening Most of us are familiar with the basic skills involved in effective listening yet opportunities for guided practice are not always available. The challenging aspects of listening lie more in the ability to practice them in the real world than having an intellectual grasp of them. Join communication and conflict management specialist, Beth Boynton, RN, MS in this simulation lab as we review the basic components of listening and discuss the barriers and challenges nurses face in clinical settings. We will combine role-playing, coaching, reflection and discussion of prepared simulations. Participants will have opportunities to offer real life scenarios for feedback, trial and practice. This course meets NHBN requirements for Continuing Competence: 3 Contact Hours. |